Vendor Stories

Sellers on four continents. Buyers at Kenyan front doors.

Our vendors ship us stock and never touch the rest. We call their customers, hold their products in the right region, deliver by rider and send the money back every Friday.

300+ vendors 18 countries shipping to us 4.8 vendor rating

Vendor stock being prepared for rider delivery at a TimeSwift warehouse

Featured — Cosmetics, Guangzhou

GlowLab went from 41% delivered to 89%

GlowLab were shipping parcels individually by post and hoping. Nobody called the customer, half the addresses were unusable, and unpaid parcels sat in a depot until they were returned or written off.

We took a single pallet of their bestsellers into the Nairobi warehouse, put every order through the confirmation call, and delivered with our own riders. The address problem and the “I changed my mind” problem both moved to the phone call, where they cost nothing.

41% → 89%

Delivery success

7 days

Remittance cycle

2021

Vendor since

Get the same setup

Cosmetics stock held in a TimeSwift warehouse for an overseas vendor

Vendor Stories

Sellers who never set foot in Kenya

Every one of these vendors reaches Kenyan buyers without a local office, a local team or a local bank problem.

Consumer electronics🇨🇳 Consumer electronics stock held for an overseas vendor

Shenzhen Audio Co.

Earbuds and small electronics. High refusal rates until every buyer was called and told the exact COD amount before the rider arrived.

92%

Delivered first attempt

3.1k

Orders / month

Fashion🇹🇷

Istanbul Modest Wear

Sizing questions were killing conversion. Agents now answer them on the confirmation call, and offer an exchange rather than a refusal.

-64%

Returns

Regions served

Supplements🇮🇳 Health supplements in temperature-controlled storage

Mumbai Wellness Labs

Needs the Nakuru climate room and repeat-order calls. Agents ring existing customers when a course is due to run out.

38%

Repeat rate

2–8°C

Storage

Home & kitchen🇨🇳 Home and kitchen goods on warehouse racking

Yiwu Home Direct

Bulky items that upcountry couriers refused. Regional warehouses mean a Kisumu buyer gets a rider, not a three-day bus parcel.

1 day

Upcountry standard

Warehouses used

Beauty devices🇰🇷 Beauty devices packed for delivery by rider

Seoul Beauty Tech

Higher-value items where customers want reassurance. The call handles warranty questions before a rider is ever dispatched.

KSh 8.4k

Average order

96%

Confirmed on call

Baby & kids🇦🇪 Baby and children goods stored for a Dubai vendor

Dubai Kids Trading

Parents are rarely home during the day, so almost every order is scheduled for an evening or weekend window on the call.

78%

Evening slots

91%

First attempt

In Their Words

What vendors actually say

“We had tried three couriers. TimeSwift was the first that phoned our customers before dispatch — our delivery rate doubled and we stopped writing off stock.”

Li Chen

GlowLab · Guangzhou

“The Friday remittance statement reconciles to the shilling. I have never once had to chase money, and I have never been to Kenya.”

Ahmet Y.

Istanbul Modest Wear

“Holding stock in Kisumu and Mombasa instead of only Nairobi cut our upcountry delivery from three days to one. Refusals fell with it.”

Rahul K.

Mumbai Wellness Labs

Every order, every shilling

Kenya today. East Africa next.

A Kenyan company, scaling out

Sellers on four continents. Buyers at Kenyan front doors.

GlowLab went from 41% delivered to 89%

Sellers who never set foot in Kenya

Shenzhen Audio Co.

Istanbul Modest Wear

Mumbai Wellness Labs

Yiwu Home Direct

Seoul Beauty Tech

Dubai Kids Trading

What vendors actually say

Your products, at a Kenyan door next week.