Cash on Delivery

Your customer pays at the door. You get paid on Friday.

Most Kenyan buyers will not pay before they see the item, and most overseas vendors have no way to collect if they did. Our riders take the money at handover, we reconcile it daily, and it lands in your account every week.

M-Pesa or cash Paid every Friday Reconciled order by order

Cash on delivery being collected at a customer's door in Nairobi

The Money Flow

From your customer’s hand to your account.

Card penetration is low and most Kenyan buyers will not pay before they see the item. So they do not have to. The rider collects at the door, and we take it from there.

At the door

The rider collects

M-Pesa or cash, against the exact amount your customer already agreed on the confirmation call. Payment and proof of delivery are recorded in the same moment.

End of shift

Rider reconciles

Every rider settles their float the same evening at their regional warehouse. A shortfall is caught that night, not at month end.

Daily

We reconcile to the order

Each collection is matched to its order line. You can see the running balance owed to you in the vendor portal at any point in the week.

Every Friday

We pay you

The week’s collections are transferred to your account with a statement that reconciles order by order — and against your inventory report.

Weekly remittance statement

GlowLab · 28 July – 2 August 2026

Orders delivered & paid486

Gross collectedKSh 1,984,200

Fulfillment & delivery fees− KSh 243,000

Returns & refused (18)− KSh 0

AdjustmentsKSh 0

Transferred FridayKSh 1,741,200

A refused order costs you nothing but the trip — the stock comes back to your bay and is available to sell again on Monday.

Returns & Re-attempts

A missed delivery is not a lost sale.

Nobody home, phone off, or a customer who wants to move it to Saturday — none of those should write off an order. Every one of them comes back to the call centre before it is cancelled.

Three attempts, then a call

A failed delivery goes back to an agent, not into a bin. They ring the customer, find out what happened and rebook a window.

Rescheduling is free

Customers change plans. Moving a delivery costs you nothing — it is cheaper for everyone than a refusal.

Stock goes straight back

Refused items return to your vendor bay the same day, are counted back into stock, and appear in your next inventory report.

You see the reason

Every failure is tagged — unreachable, refused, wrong address, customer cancelled — so you can see patterns rather than guess.

No cash, no handover

Riders never release a parcel without payment. Your stock is either sold or still yours — never both missing and unpaid.

Consolidated returns

Unsold stock is gathered, counted and either returned to you or liquidated locally on your instruction.

Every order, every shilling

Kenya today. East Africa next.

A Kenyan company, scaling out