Enter your order number to see exactly where it is: whether we have confirmed it by phone, which rider is carrying it, when they will arrive and how much is payable at the door.
Works for any TimeSwift order reference, for both buyers and vendors.
TS-77042
TS-77118
TS-77205
TS-77260
From the vendor
Window agreed with you
At your regional warehouse
On the way to you
Pending
Your parcel travels in plain, unmarked packaging — no product name and no vendor branding on the outside. The rider is given your first name and a location only, and can call you through a masked line without ever seeing your number.
Our call centre can find any order by phone number, name or vendor — and reschedule it there and then. Open Mon–Sat 08:00–19:00, half day on public holidays.
Each new market gets the same call centre, regional warehouse and rider network. Tracking switches on the day that market launches.